FDW Transfer Process Through Employment Agency: What Every Employer Needs to Know

There are various reasons why it is sometimes necessary to transfer your helper to a new employer in Singapore. For instance, her contract may be coming to an end and you are not planning to renew it, or it could be down to a mismatch from the get go that you wish to resolve. However, the process of doing so can be quite complex. This is where a maid employment agency can help facilitate the transfer and resolve existing disputes. Here’s a guide on how to transfer your maid to another employer.

How to Transfer a Maid via an Employment Agency

When a maid is transferred through an employment agency, the agency takes responsibility for her once the current employer cancels her work permit. The agency must then ensure that all legal and welfare requirements are met before placing the helper with a new employer.

Key Steps in the Transfer Process

1. Cancelling the Work Permit

• The current employer must cancel the maid’s work permit before the transfer can take place.
• Upon cancellation, the responsibility for the helper shifts to the employment agency.

2. Employment Agency’s Responsibilities

• The agency must provide temporary accommodation, food, and medical care for the helper while waiting for a new employer.
• If the transfer is unsuccessful, the agency must arrange for the helper’s repatriation.

3. Maid Medical Insurance Requirements

• MOM regulations require the agency to purchase maid medical insurance with at least $60,000 in coverage for the helper.
• This ensures that any medical costs incurred during the transfer period are covered.

4. Searching for a New Employer

• The agency is responsible for finding a suitable employer for the transferred helper.
• Once matched, the new employer must apply for a new maid work permit.

5. Documenting the Agreement

• Both the current employer and the employment agency should document all agreements related to the transfer.
• Having a written agreement protects all parties in case of misunderstandings or disputes.

Transferring a maid to another employer through an agency is probably the most secure way to do so. The Ministry of Manpower (MOM) closely monitors these agencies to ensure that they comply with transfer regulations. Agencies that fail to follow the rules may receive demerit points, which can affect their ability to operate.

How Long Does It Take to Transfer a Helper in Singapore?

The typical FDW transfer processing time ranges from 2 to 4 weeks, depending on the readiness of both employers and the agency involved. Here’s a breakdown of what influences the timeline:

MOM Application Processing

Once the new employer submits the transfer application via the FDW eService (with the current employer’s consent), processing usually takes about 1 week.

Medical Check-Up & Insurance Setup

The helper must undergo a medical examination, and the new employer must arrange for insurance and the security bond. This can add a few working days to the process.

Agreement on Transfer Date

Both the current and new employers must agree on a suitable handover date. In smooth cases, the helper can transfer within 3 to 4 working days after approval.

Agency Coordination & Documentation

Employment agencies help coordinate the paperwork, MOM submissions, and pre-employment requirements. With efficient handling, the entire process takes 2 to 4 weeks from start to handover. Planning ahead and ensuring all documents are in order can help speed up the transfer.

FDW Transfer Fees and Cost Breakdown

When transferring a helper within Singapore, expect total fees to range from S$800 to S$1,800, depending on the helper’s experience, nationality, and the agency services required.

Component	Notes
Agency service fee	Covers admin, liaison, documentation, and MOM e-service filings
Work permit (application + issuance)	Standard MOM charges
Medical check-up	Includes physical exam and basic tests
Insurance & Bond setup	Costs vary. May include bond or insurance top-up

Cost of Components Explained

• Agency fee (S$300 to 800): for paperwork, coordinating between employers, and submission via MOM.
• Work permit (S$70): mandatory fee for permit issuing and processing.
• Medical check-up (S$80 to 100): some clinics or agencies may charge higher or include tests.
• Insurance & bond (S$50 to 200): varies based on remaining coverage and whether bond needs top-up or conversion to insurance.

Handling FDW Transfer Disputes

During the foreign domestic worker (FDW) transfer process, disputes between employers, helpers, or agencies can arise. Knowing how to transfer a maid to another employer whilst managing conflicts can prevent unnecessary stress and complications.

1. Mediation by Agencies

• A reputable maid employment agency acts as a neutral party to mediate between employers and helpers.
• The agency listens to concerns and works towards a fair resolution for all parties involved.

2. Clear Communication

• Misunderstandings often lead to disputes. Employers and helpers should communicate their expectations, work arrangements, and concerns openly.
• Clearly outlining responsibilities reduces confusion and creates a smoother transition.

3. Documenting Issues

• Keeping records of any complaints or disputes can be useful if mediation is required.
• Written records provide clarity and serve as evidence if MOM or the employment agency needs to step in.

4. Knowing Your Rights

• Employers should familiarise themselves with MOM regulations on how to transfer a maid to another employer in Singapore.
• Understanding legal rights and responsibilities helps prevent conflicts and ensures fair treatment for both employers and helpers.

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Transferring a helper through an employment agency involves several important steps, including cancelling the maid work permit, ensuring that her medical insurance is in place, and finding a suitable employer. To effectively navigate your way through these complexities, consider engaging a trusted employment agency that can help streamline the process and ensure that it meets MOM regulations. Here at JForce Employment Service, we have over 10 years of experience handling a broad range of maid-related procedures, from hiring to transferring. Our knowledge of industry guidelines and regulations allows us to support employers through any situation, including transferring their maid to another employer, and resolving transfer disputes. For more information about our services, please contact us today.