Woman cleaning the house holds a spray bottle

Everything You Need to Know About Hiring an Indonesian Maid

Juggling a busy schedule and in need of an extra pair of hands? With such hectic lifestyles, it’s no surprise that many in Singapore turn to hiring a maid to ease their workload. Among the various options available, Indonesian helpers stand out for their diligence and expertise in household duties like chores, childcare, and cooking. However, before diving into the hiring process, there are several factors you should consider to ensure a good fit.

To guide you on this journey, JForce Employment Services, an established maid agency in Singapore, offers valuable insights to foster a harmonious and mutually beneficial relationship between employers and their Indonesian maids. Whether you’re new to hiring domestic help or looking to enhance your household support, continue reading to discover how you can make well-informed decisions for your family’s needs! 

Things to keep in mind when hiring an Indonesian maid

Things to keep in mind when hiring an Indonesian maid

Hiring a maid can be a significant decision, especially when considering the cultural and religious aspects that may influence their work and integration into your household. This section looks at some key points you should keep in mind when hiring an Indonesian domestic helper. 


One of the initial challenges when hiring an Indonesian maid may be language proficiency. Many newly arrived helpers may have limited English skills, often being familiar only with basic phrases and vocabulary. However, they most likely possess fluency in Bahasa Indonesia, a language closely related to Bahasa Melayu, which many Singaporeans understand to some extent. This linguistic familiarity can facilitate communication, making it easier to convey instructions and expectations within the household. 

You can support this process by being patient and considering enrolling them in language courses. These efforts not only improve daily interactions but also contribute to the overall well-being and job satisfaction of the maid, creating a positive and supportive work environment.


Understanding and respecting the religious beliefs of Indonesian maids is key to creating a warm and inclusive atmosphere within your home. Approximately 88% of Indonesian maids working in Singapore are Muslim, with a smaller percentage identifying as Catholic or Christian. This diversity reflects Indonesia’s religious demographics, and it’s important to be mindful of religious practices and holidays. 

As an employer, there are several meaningful ways you can demonstrate this respect. Honouring prayer times and allowing time for religious observances can greatly contribute to building a positive and harmonious working relationship based on mutual understanding. By embracing these practices, you can ensure a comfortable environment for your maid, as well as show a genuine appreciation for their culture and beliefs. 

Food restrictions

Food plays a central role in daily life, and being mindful of dietary needs is crucial for making your maid feel at home. Although Indonesian domestic helpers can prepare and cook pork, it’s important to understand that Muslim maids refrain from consuming it due to religious dietary restrictions. 

One way to ensure a welcoming environment is by handling pork separately in the kitchen and offering alternative protein sources. This not only respects religious dietary practices but also allows for enjoyable and inclusive meal preparations.

What to look for when hiring an Indonesian helper

Indonesian maid cleaning in kitchen sink

When it comes to hiring an Indonesian helper, there are specific points to focus on that requires careful consideration. From background checks to assessing work experience, each aspect plays a crucial role in making the hiring process successful. Here are several factors to consider when hiring an Indonesian helper to ensure a positive and productive experience for both you and your helper.

Background checks

The goal is to find someone who not only meets your requirements but also brings a strong sense of reliability and trustworthiness to your home. This makes conducting thorough background checks an essential first step in the hiring process. 

Maids must be at least 23 years old and have at least eight years of formal education to be eligible for employment in Singapore. These requirements are in place to ensure they have a certain level of maturity, education, and capability to perform their duties effectively. Such requirements play a crucial role in a maid’s legal status for working abroad, providing you peace of mind regarding your maid’s employment legality and compliance with regulations.

Assess work experience

Indonesian helper taking care and giving a glass of water to an elderly

Another important aspect to consider is the candidate’s work experience. Previous work experience not only demonstrates proficiency in tasks but also showcases adaptability and problem-solving skills. Obtain references from an Indonesian maid agency or previous employers and ask questions about the helper’s attention to detail, initiative, and ability to work independently. Insights into how they handled challenges or conflicts in past roles can also boost confidence in your hiring decision, especially when looking for an experienced maid for specific responsibilities like elderly care or childcare. Experience in similar roles facilitates a smoother transition into your household, reducing training time and ensuring a higher level of competence right from the start.

Clear communication

Clear communication with your helper enables the exchange of instructions, feedback, and concerns, creating a productive and collaborative environment. During the hiring process, it’s valuable to gauge the candidate’s English proficiency or their ability to communicate in a language comfortable for you. This becomes crucial for articulating household tasks, childcare needs, dietary preferences, and any specific requirements clearly. In addition, encouraging open dialogue from the start not only fosters mutual understanding but also nurtures trust between you and your maid, setting the stage for a successful and fulfilling working relationship together. 

Cultural sensitivity

A culturally aware maid is more likely to embrace diversity, demonstrating a genuine interest in adapting to different customs and traditions. This eagerness goes beyond surface-level interactions, enabling them to integrate smoothly into your household and the broader community. This helps your Indonesian maid be better equipped to navigate social interactions, understand instructions clearly, and contribute positively to your household dynamics.

Understanding the process of hiring an Indonesian maid in Singapore

Indonesian maids in Singapore

Understanding the process for hiring Indonesian maids in Singapore is crucial for both employers and employees to ensure a smooth and legal employment arrangement. This section aims to guide you through the essential steps and criteria necessary. Read on to find out more.

Eligibility criteria

To employ an Indonesian maid in Singapore, certain eligibility criteria must be met. These criteria include the maid being at least 23 years old and coming from an approved source country such as Indonesia. Additionally, having a valid employment contract that clearly outlines the terms and conditions of employment is necessary. This contract serves as a legal document to ensure that both the employer and the maid understand their rights and obligations clearly.

Essential documentation

The next step in the process is gathering essential documentation. This includes providing detailed information about the maid’s passport and providing proof of identity and nationality. Employers are also required to submit information about themselves and their family members, demonstrating their eligibility and capacity to meet the contractual obligations, including salary payments and other benefits stipulated in the employment contract. 

Written consent

Obtaining written consent from your maid is a crucial step in the hiring process, indicating the maid’s willingness to work under the employer’s supervision in Singapore, and acknowledging and accepting the terms and conditions specified in the employment contract. It also aids in defining expectations, rights, and responsibilities for both parties, promoting a positive and cooperative working dynamic. Making sure that this consent is freely given and fully addresses all relevant areas of work helps to mitigate potential misunderstandings and disputes that may occur.

Medical screening

A doctor showing a medical screening result to a young woman

Before starting work in Singapore, maids are required to undergo thorough medical examinations. These screenings are essential to ensure that they are physically fit for the demands of domestic work and to confirm that they are free from any communicable diseases to prevent the spread within the household and the wider community. 

The medical screening typically includes tests for infectious diseases such as tuberculosis, hepatitis, and HIV/AIDS, among others. Remember to make sure that these medical checks are conducted by authorised medical institutions recognised by the Singaporean government to meet the necessary standards.

Insurance coverage

In Singapore, it’s a legal obligation for employers to provide medical insurance for their maids. This coverage is vital as it offers essential protection and support in the event of accidents or medical emergencies while on the job. Additionally, it may also cover repatriation costs if the maid needs to return to her home country for medical treatment due to a serious illness or injury. Having sufficient insurance coverage not only ensures the maid’s health and safety but also shields you from unexpected financial burdens related to medical costs.

Orientation and integration

Orientation programmes are crucial for newly arrived maids to get acquainted with Singapore’s laws, culture, and expectations. These sessions typically cover topics such as employment laws, work permit regulations, safety guidelines, cultural norms, and available support services. The goal of these programmes is to help maids integrate into Singaporean households by providing them with the necessary knowledge and resources to navigate their roles effectively and adjust to the local environment.

Questions you may have

Questions you may have about Indonesian maid

Thinking of hiring an Indonesian maid for the first time? Indonesian helpers can provide dependable assistance in handling domestic tasks and caregiving responsibilities. However, dealing with the hiring and management process of an Indonesian maid can bring up various questions and concerns. Let’s address some common queries to help clarify any doubts you may have!

What are the costs involved in hiring an Indonesian maid?

The costs associated with hiring an Indonesian maid in Singapore usually include a $35 work pass fee and an equivalent application fee. Additional expenses consist of providing food, monthly levy rates ranging from $60 to $450, compensation for off days at rates between $21 and $31 per day, salaries ranging from $550 to $620 based on experience, and medical expenses such as $60,000 for Personal Accident Coverage and $15,000 for Medical Insurance annually. 

Can I hire an Indonesian maid directly without going through an agency? 

While it’s possible to hire a maid directly, it involves significant paperwork, legal responsibilities, and an understanding of immigration and employment regulations. Hence, many employers prefer to engage reputable maid agencies to oversee recruitment, paperwork, and ongoing support.

What should I do if I encounter issues with my Indonesian maid?

Despite careful selection and planning, it’s not uncommon for employers to encounter issues or challenges with their maids. Common concerns may include communication barriers, performance issues, homesickness, or conflicts within the household. In such situations, it’s important to approach these issues with empathy and provide adequate support to your maid. Regular check-ins and feedback sessions can also help address any emerging issues promptly. If problems persist or escalate, seeking guidance from relevant authorities such as the Ministry of Manpower (MOM) or engaging professional mediation services from an Indonesian maid agency may be needed. 

Can I terminate the employment of my Indonesian maid before the contract ends?

Terminating a maid’s contract before it expires requires valid reasons and adherence to legal procedures. Common reasons include misconduct, contract breaches, or mutual agreement. Before thinking about ending the contract, try resolving issues through mediation or counselling. Document any incidents or discussions related to performance or behaviour for reference. After which, consult with a maid agency or authorities to understand the proper steps and implications of early termination. Be sure to also provide adequate notice periods, severance pay if applicable, and arrange for repatriation according to regulations.

Learn more: Benefits of Hiring a Maid From a Maid Agency | JForce Employment Service

As you embark on the journey of hiring an Indonesian maid, it’s essential to keep in mind that a successful partnership is built on open communication, mutual respect, and genuine appreciation. These qualities are what lay a strong foundation to ensure harmony and effectiveness in the long term.

Interested to find out more? At JForce Employment Service, our rigorous vetting and training processes guarantee a team of reliable Indonesian maids adept at handling diverse household needs. Additionally, we proudly hold accreditation from the Indonesian embassy for our content related to Indonesian maids. Connect with our team today to confidently navigate the hiring process! Together, we can create nurturing environments where both employers and employees thrive, making every day a rewarding experience for all involved.